Vertica is dedicated to providing you with superior service while protecting your privacy and safeguarding your personal information.

Privacy Guidelines

These Privacy Guidelines describe Vertica Resident Services and its affiliates’ (“Vertica”) commitment to privacy, and explain the principles that guide us in protecting the privacy and confidentiality of personal information.  

Personal information is information about an identifiable individual. It includes, but is not limited to, name, date of birth, phone number, address, social insurance number (SIN), driver’s license number, banking information, income, photographs, and health information.

Vertica, its directors, officers and employees, and its licensed representatives and other persons and organizations who act for, or on behalf of, Vertica, are required to comply with these Privacy Guidelines.

Access to personal information is restricted to directors, officers, employees, licensed representatives, and other persons or organizations acting for, or on behalf of, Vertica, and employees of the landlords of the properties that Vertica manages who need the information in order to provide services to the prospective tenants, tenants, or Vertica.

Our Privacy Principles

Accountability

Vertica is responsible for personal information in its control, including information that may be transferred to a service provider performing services for, or on behalf of, Vertica.  Vertica has established these Privacy Guidelines, and procedures and practices, to safeguard such personal information.

Purposes

Vertica identifies the purposes for which it collects personal information either before or at the time of collection.

Consent

Vertica collects, uses and discloses personal information only with the consent of the individual, or as otherwise allowed by law. 

Consent to the collection, use, or disclosure of personal information may be express or implied, as appropriate.  Individuals may withdraw their consent at any time, subject to legal or contractual restrictions and considerations.

Collection

Vertica only collects personal information that is necessary for the purposes identified.  Personal information is collected directly from the individual, and may, with consent or as otherwise allowed by law, be collected from other sources.

Use, disclosure and retention

Vertica is a Canadian company and most of our business activities take place within Canada. However, in order to deliver a high-level of cost-effective service to our tenants, in certain circumstances we engage third parties to assist us. Personal information is not, without consent, used or disclosed to a third party for any purpose of than that for which it was collected, unless such use or disclosure is required or allowed by law. This may include use or disclosure in order to protect Vertica’s interests in civil proceedings and in proceedings involving criminal activity, fraud or misrepresentation.

Some service providers may be outside of Canada, or use systems, data support, or have employees outside of Canada. We require that our service providers protect your personal information appropriately in a manner consistent with the Privacy Guidelines and in accordance with applicable law. We require that service providers collect, use, or disclose your personal information only for purposes that we have authorized. Personal information is subject to disclosure by law enforcement and other authorities where required by law, both inside and outside of Canada.

Vertica retains personal information only as long as necessary to fulfill the identified purpose or as otherwise required or allowed by law.

Accuracy

Vertica uses reasonable efforts to ensure that personal information is accurate and complete for the purposes for which it is to be used.

If your personal information changes, you must promptly notify Vertica so that our systems and records can be updated accordingly.

Safeguards

Vertica protects the security and confidentiality of personal information with safeguards appropriate to the sensitivity of the information.

Openness

Vertica’s Privacy Guidelines are available to prospective and current tenants, and the public. Upon written request addressed to the Compliance, Vertica Resident Services, we will provide a copy of these Guidelines, and respond to inquiries about our practices relating to personal information.

Individual access

An individual may request to be informed of the existence, use and disclosure of personal information pertaining to him or her.  Vertica will provide appropriate access to such information that it holds.  If Vertica determines not to provide access to personal information, we will provide an explanation. Individuals may request the correction of personal information that Vertica holds about them, and if we find that what we have is incorrect, we will correct it.

Concerns, inquiries or requests

Any concern, inquiry or request related to privacy should be made in writing.
 
Send or e-mail to:
Compliance
Vertica Resident Services
33 Yonge Street, Suite 1000,
Toronto, ON, M5E 1G4
 
Click here for downloadable version
Click here for French version

 

Privacy policy

This Privacy Policy covers the treatment of personally identifiable information collected by Vertica Resident Services and its affiliates’ (“Vertica”) servers during your visits to the Vertica website. This Privacy Policy is subject to change without notice to you, so we recommend that you review it regularly. By using this website you acknowledge that you have read and understand this Privacy Policy as amended from time to time.

Privacy and confidentiality

Vertica is committed to respecting the privacy and confidentiality of information it receives, in accordance with Vertica’s Privacy Guidelines, Privacy Policy, and applicable law. Vertica has established and will continue to maintain reasonable safeguards to protect the security and confidentiality of personal information. However, you acknowledge and confirm that the Internet is not a secure medium where privacy and confidentiality can be guaranteed and that complete security and confidentiality of transmissions to and from this website over the Internet is not possible at this time. Your confidential use of this website cannot be guaranteed and you acknowledge that your use of this website (including information you transmit to this website) may be subject to access or manipulation by, or disclosure to, third parties. Without limiting any other disclaimer herein, Vertica shall not be responsible or liable for any damages that you or any other person may suffer in connection with any such breach of privacy, confidentiality or security.

Your personal information

Certain Vertica web pages or websites accessed from the Vertica web page may require you to provide personal information to Vertica, such as web pages that require you to register in order to access the web page. Such personal information (for example, your name, birthday, postal code and e-mail address if applicable) is used to help provide you with a secure, private and convenient experience on these webpages or websites.

For web pages or websites requiring you to register:

  • Identity verification: This information is used to confirm your identity when registering for access to certain Vertica web pages. This information is matched against our existing records to enable you to register.
  • Communication with Vertica: If you send Vertica an e-mail through our “Contact Us” feature, we will use the e-mail address you provide at registration to contact you with our reply.
  • Forgotten user name or password: If you forget your password, it is simple to recover it online by going through our Forgotten Password service, available from the Sign In page. To confirm your identity, we match what you enter against the information collected during the registration process.

What your information will not be used for:

  • Marketing from Vertica: You will not receive any marketing or advertisements from Vertica at the e-mail address you provide, without your consent.
  • Marketing from third parties: We will never sell your individual information to third parties.

E-mail security

The security of e-mail communication cannot be guaranteed. Do not send private or confidential information to Vertica via e-mail (e.g., your Social Insurance Number, birthday, financial information, banking information). Any person wishing to communicate or send information of a private or confidential nature to Vertica or a third party is encouraged to do so by other means.

Cookies

“Cookies” are small items of data that websites store in your browser. These data files contain information the website can use to track and organize the pages you have visited, and to gather information. Some of our web-based applications use “cookie” technology to measure website activity and tailor information to fit your personal interests. Vertica uses both “session” and “persistent” cookies, both of which help us deliver a superior website experience that is designed to be fast, secure and personalized. You may decline cookies by configuring your web browser accordingly, but this may lead to reduced website functionality.

Traffic analysis

Vertica collects some limited information about your connection to the Internet. This information includes your computer’s IP address, which is your numerical address on the Internet that lets our servers know where to send the web pages you view. This information is collected to help measure traffic to our website and the performance of our servers, and to help diagnose and address problems when they arise.

Vertica may, from time to time, employ third party web analytic service providers, to help measure traffic patterns to, from, and within our public websites. This analytics measurement tool uses “session” and “persistent” cookies to collect standard Internet log information and to track visitor behaviour information in an anonymous form. The information generated by the cookies about your use of the website (including the first nine digits of your IP address) is transmitted to these third party web analytic service providers. No personal, identifying information is recorded or provided to the third party web analytic service providers. This anonymous information is then used to evaluate visitors’ use of our website and to compile statistical reports.

Contact Us

Any concern, inquiry, or request should be made in writing send or email to:

Compliance
Vertica Resident Services
33 Yonge Street, Suite 1000
Toronto, ON  M5E 1G4 Canada
Phone: 1 (866) 430-2140 ext.2980
 

Click here for downloadable version
Click here for French version